Frequently asked questions.

Click Get Started in the header, choose email/Google/Apple, and you're in. No credit card needed for the Basic tier. The placement quiz takes 2 minutes and points you to your first recommended course.

Not at all. Most students start at zero. Trading 101 walks you through what a chart is, what an entry looks like, and how the platform fits together. The Trading Game then drills the patterns until they're reflex.

Anything that runs a modern browser — phone, tablet, or laptop. The Trading Game and AI Chart Analyser both work on mobile. For serious chart work, a laptop with a real screen is recommended once you go live.

Foundational courses run 2–4 hours of video plus exercises. Advanced confluence-trading paths span 10–20 hours. You can go at your own pace; progress is tracked per lesson and resumes where you left off.

Yes. Every course awards a completion certificate once you pass the end-of-course quiz (70%+). Certificates are shareable to LinkedIn and stored in your profile. They aren't broker-recognised qualifications — they're proof you did the work.

Not yet. Offline mode is on the Phase 7 roadmap. For now, the video player supports adjustable quality so you can watch on patchy connections.

No. You trade real historical chart patterns using a real MT4-style order ticket, but the P&L is simulated. You can't blow up a real account — but the muscle memory transfers directly when you do go live.

Every trade gets a 0–100 score across 7 components: entry timing, stop placement, target placement, risk-reward, pattern fit, context, and execution. The breakdown is shown after every closed trade so you can see exactly where you lost or gained points.

Basic gets the tutorial tier only. Pro unlocks all 5 difficulty tiers including the Confluence and Stress-Test modes. VIP and Elite both have full access plus the leaderboard.

Yes. Settings → Subscription lets you upgrade or downgrade in one click. Upgrades take effect immediately and you're charged a prorated difference; downgrades take effect at your next bill cycle with any unused credit carried forward.

30-day money-back guarantee on your first paid month. Email support@investonaire.com within 30 days and we refund the full amount — no forms, no questions. After 30 days you can still cancel anytime, but the current cycle isn't refundable.

Phase 6 wires this up. Right now all bills are in USD. Once region detection ships, students in Nigeria, Kenya, Ghana, and South Africa see NGN/KES/GHS/ZAR at the prevailing rate.

Click Forgot password on the login screen. We email you a reset link that's valid for 1 hour. The link signs you in once; from there you set a new password and you're back on the platform.

Yes — TOTP via any authenticator app (Google Authenticator, 1Password, Authy). Enable it from Settings → Security. We strongly recommend it on any paid tier.

Settings → Account → Delete account. We immediately revoke your sessions and purge your personal data within 30 days. Course progress and trading-game history are retained anonymised for platform analytics.

Basic tier: forums + email support@investonaire.com (24–48 hour response). Pro tier: priority email (within 12 hours). VIP/Elite: direct line to your assigned mentor plus priority email.

Be useful, be specific, and post the chart. No spam, no referral links, no pump-and-dump. Full guidelines live in the forum's pinned post. Repeat violators get muted for 7 days; serious abuse gets a permanent ban.

VIP students get 1 session per month with a senior mentor (30 minutes, video). Elite students get a weekly 1:1 with our Lead Mentor plus async journal reviews. Sessions are booked via the calendar from your dashboard.