Legal
Refund Policy
- Last updated
- 2026-05-11
- Version
- 1.0
- Effective
- 2026-06-01
Draft
1. The 3-day money-back guarantee
Every new paid plan (Plus, Ultra, or Inner Circle) comes with a 3-day money-back guarantee, running from the date of your first paid charge. If it is not right for you, tell us within those first three days and we refund that charge in full.
2. Eligibility
The guarantee covers your FIRST paid charge only. You are eligible if (a) the refund is requested within 3 days of that charge, (b) this is your first paid subscription on the account, and (c) the account is in good standing (no terms-of-service violations, no chargebacks). One refund per customer.
3. What is not covered
Anything after those first 3 days, renewal charges, upgrades between paid tiers (downgrade instead), tax collected on behalf of governments, one-off store purchases, and gift subscriptions - these are non-refundable. See Settings, then Subscription, to cancel before the next renewal.
4. How to request a refund
Email hello@investon.ai from the address on your account with the subject line "Refund request". Include your order ID and (optionally) what didn't work for you — feedback helps us improve. We acknowledge requests within 1 business day.
5. Processing time
Approved refunds are issued to the original payment method within 5–10 business days. Card refunds may take longer to appear depending on your bank. For local PSPs (Paystack, Flutterwave, M-Pesa) the timing follows the provider's policy, which we'll explain when we confirm your refund.
6. Cancellations vs. refunds
Cancelling your subscription stops future charges but does not refund the current period — you'll keep access until the end of the billing cycle. To get money back instead of just stopping renewal, submit a refund request as described above.
7. Disputes and chargebacks
Please contact us before filing a chargeback. We resolve almost every issue within a few days. Filing a chargeback may suspend your account pending the bank's decision.
8. Contact
Questions about refunds? Email hello@investon.ai or use the in-app help widget.