Legal

Refund Policy

Last updated
2026-05-11
Version
1.0
Effective
2026-06-01

1. The 30-day money-back guarantee

Every new paid plan (Pro, VIP, or Elite) comes with a 30-day money-back guarantee from the date of your first paid charge. If Investonaire isn't right for you, we'll refund your first month — no hard feelings.

2. Eligibility

The guarantee covers your FIRST paid month only. You're eligible if (a) the refund is requested within 30 days of the first charge, (b) this is your first paid subscription on the account, and (c) the account is in good standing (no terms-of-service violations, no chargebacks). One refund per customer.

3. What is not covered

Renewal charges after the first month, upgrades between paid tiers (downgrade instead), tax/VAT collected on behalf of governments, one-off store purchases (signal packs, mentorship sessions), and gift subscriptions — these are non-refundable. See Settings → Subscription to cancel before the next renewal.

4. How to request a refund

Email support@investonaire.com from the address on your account with the subject line "Refund request". Include your order ID and (optionally) what didn't work for you — feedback helps us improve. We acknowledge requests within 1 business day.

5. Processing time

Approved refunds are issued to the original payment method within 5–10 business days. Card refunds may take longer to appear depending on your bank. For local PSPs (Paystack, Flutterwave, M-Pesa) the timing follows the provider's policy, which we'll explain when we confirm your refund.

6. Cancellations vs. refunds

Cancelling your subscription stops future charges but does not refund the current period — you'll keep access until the end of the billing cycle. To get money back instead of just stopping renewal, submit a refund request as described above.

7. Disputes and chargebacks

Please contact us before filing a chargeback. We resolve almost every issue within a few days. Filing a chargeback may suspend your account pending the bank's decision.

8. Contact

Questions about refunds? Email support@investonaire.com or use the in-app help widget.